This Privacy Policy was last updated in May 2018.

Social Elephants and Privacy Policy

Social Elephants SL (Social Elephants) is the controller of the personal information you provide to Social Elephants.

We respect your privacy and believe it is important for you to know how we manage the information we receive via our website at www.socialelephants.com and through our business platform, our support platform and tools and services offered to you. This Privacy Policy explains our information practices, the kinds of information we collect, how we use and share that information, and how you can opt-out of a use, correct or change that information.

The use of information collected through our site or business platform shall be limited to the purpose of providing the service you may have contracted.

This Privacy Policy is intended to meet requirements globally, including those in North America, Europe, APAC, and other jurisdictions.

About Personal Information

As used in this Privacy Policy, the term Personal Information means any information relating to an identified or identifiable natural person. This Privacy Policy applies to Personal Information that Social Elephants collects and processes to run our business and provide our service, including socialelephants.com and the Social Elephants platform.

Personal Information collected

  • Account Information. When you register to use the service we collect: an email address, your full name, company name, company address, telephone, country and username and password you create. Besides if an additional contract needs to be signed we may collect your ID number.
  • Customer service. When you register to use the service we collect: an email address, your full name, company name, company address, telephone, country and username and password you create. Besides if an additional contract needs to be signed we may collect your ID number.
  • Online payment. When signing up for a online payment, Social Elephants may also need your credit card information. For that purpose we use a third-party intermediary to manage credit card data and processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on Social Elephants´s behalf. Social Elephants will never collect your credit card information.
  • Data Collected for our Clients. Social Elephants provides management tools and on demand reports to our clients in order to manage their Social Media Channels. Names of social media individuals may appear in both public and private messages managed by our business platform. Social Elephants has no direct relationship with the individuals whose personal data it processes and the use of these data is restricted to the service delivered to manage our client Social Media Channels through our business platform.
  • Automatic Data Collection. We collect certain information automatically and store it in log files including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, mobile device identifiers, and advertising identifiers. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
  • Cookies and Tracking Technologies. We, our internal analytics tools, our advertising partners, or other functionality on our services, may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the services. Please find more information about cookies here.

How this Personal Information is used

We acquire, hold, use, and Process Personal Information for a variety of business purposes, including:

  • Operating our business. Your Personal Information must be used to provide the Service you may have contracted including verification purposes. Also we will be using your Personal Information to pursue legal and regulatory compliance and to guarantee the fulfillment of the terms and conditions of our service. In addition we send administrative or account-related information to you to keep you updated about our services and to provide transaction-related information.
  • To engage in marketing activities. Based on your communication preferences Social Elephants may use Personal Information to send you emails about offers, products, and services that may be of interest. You can opt-out of the use of your Personal Information for marketing purposes, as further described below.
  • To provide customer service. We process your personal information when you contact us to resolve any questions, disputes, collect fees, or to troubleshoot problems. We may process your information in response to another customer’s request, as relevant. Without processing your personal information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the services. For a better understanding of your user experience we may analyse your web experience. For that purpose we may use third parties applications.
  • Research and Development. Social Elephants may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and services or develop new products and services. For that purpose we might collect anonymous and aggregated information of use. We may share this information within Social Elephants and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

How Personal Information is shared with third parties

In our commitment to your privacy we have secured that all our suppliers are using your Personal Information to perform the contracted services on our behalf or to comply with applicable legal requirements.

In case applicable law requires a specific legal mechanism to transfer such data, we will always ensure that such legal mechanism is implemented.

  • Sharing information for operating and administrative purposes. accounting, legal, taxing, transactional operations, payments, system maintenance, quality and satisfaction audit. In order to manage our operations we may cooperate with third parties. This is our current list of third parties to whom your personal information may be transferred and the purpose of transfers:
    • Amazon Web Services Inc to storage data.
    • 2NDSITE Inc. used for invoicing
    • Stripe Inc. used for online payment processing
    • Insightly Inc. used for used for management of the customer and project database
    • Sales Machine Inc. used to monitor user experience to deliver a better customer service
    • Freshworks Inc. used to deliver customer service and ticketing tracking.
    • Google Inc. used to e-mail clients and as document storage.
    • The Rocket Science Group LLC, used for email marketing
    • BDO Abogados y asesores tributarios SL, used to provide accounting and tax services
  • Sharing information for User Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@socialelephants.com.
  • Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We will hereby take care that your Personal Information is treated according to law.

Data Security, location and transfers

Related to data security we understand how important your privacy is, which is why Social Elephants maintains (and requires its service providers to maintain) appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us.
Among other good practices we manage internal controls, and information security routines to protect your data. Upon request, we will provide further details about the measures implemented by us and our data service providers.

We may store all Personal Information we collect anywhere in the world, including but not limited to, the European Union and the United States, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers.

Data Retention

Social Elephants will retain your information for as long as your account is active or as needed to provide you services. We will also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How to Opt-Out

  • Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. You can also opt -out from your Social Elephants account in User Settings or sending an email to support@socialelephants.com with the subject Opt-Out.
  • You will continue to receive transaction-related emails regarding products or services you have requested and administrative communications, such as updates to the Terms or this Privacy Policy.
  • Rights of Access, Rectification, Erasure, and Restriction
    • Clients. You can modify, update, or delete your account information at anytime by clicking on the Settings icon in your user navigation bar at the top the screen or by contacting us at support@socialelephants.com with the subject DPR. Please include your full name, email address associated with your Account, and a detailed description of your data request. Such requests will be processed in line with local laws. We will respond to any requests for access to personal information within 30 days.
    • Data Controlled by Clients. We process information at the direction of our clients. An individual who seeks access, or who seeks to correct, amend, or delete data that is processed by Social Elephants for its client should direct his query to the Social Elephants client (the data controller). If the client requests Social Elephants to remove the data, we will respond to their request within 30 business days.

Children’s Personal Information

The Service and Site are not intended for, nor does Social Elephants knowingly collect any personal information from children under the age of 16.

Terms of Service

By signing up to use an account through socialelephants.com, or our platform, or APIs, you agree that you have read, understood, and accept all of the terms contained in our Privacy Policy, Terms and Product Pricing.

Contact Us

If you have questions regarding this privacy policy or about the security practices of Social Elephants, please contact us by email at support@socialelephants.com.

The Data Controller

Legal entity: Social Elephants,SL
Registered address: C/ Xacedos, 2, 15630 Miño, A Coruña, Spain
Business/tax address: Avda Diagonal, 618 7C, 08021 Barcelona, Spain
VAT Number: ESB-65823924